Frequently Asked Questions

1. Do you accept insurance?

Yes, I accept [Aetna, Cigna, Blue Cross Blue Shield]. Before your first session, I recommend contacting your insurance provider to confirm your mental health coverage, including any co-pays or deductibles. If you have any questions, feel free to reach out to me, and I’ll help you navigate the process.

2. What if I don’t have insurance or prefer to pay out-of-pocket?

For clients who prefer self-pay, I offer a [flat fee/range] for individual, couples, or family therapy sessions. Payment is due at the time of service, and I accept [list payment methods: credit card, cash, bank transfer, etc.]. A sliding scale may also be available for those facing financial hardship—please contact me to discuss options.

3. Can I get reimbursement from my insurance for out-of-network therapy?

If I am not in-network with your insurance, you may still be eligible for reimbursement as an out-of-network provider. I can provide a superbill (an itemized receipt) after each session, which you can submit to your insurance for potential reimbursement. Please check with your insurance company to understand your out-of-network benefits.

4. What is your cancellation policy?

I understand that life happens, and sometimes appointments need to be rescheduled. I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your session. Cancellations made with less than 24 hours’ notice or missed appointments without notice may be subject to a [cancellation fee, e.g., $75 or the full session rate].

5. How can I schedule a session?

You can easily schedule a session through (HEADWAY)or by contacting me directly at shenay@shenaytolestherapy.com]. I offer flexible appointment times, including evening and weekend availability, to accommodate your schedule. you accept insurance.